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Privacy Policy

 

 

We take safeguarding online privacy seriously. Please read the whole of this policy carefully as it sets out what information we may collect from you, how we may use it and your rights in respect of our use.

Glistening Coaching LTD is responsible for collecting, processing, storing and safe-keeping personal and other information as part of providing a service and carrying out our regular business activities. We manage personal information in accordance with the Data Protection Act 2018.

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Our contact details 

Name: Glistening Coaching LTD

E-mail: ilariapareto@glisteningcoaching.co.uk

 

The type of personal information we collect 

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The information we may collect about you could include, but is not limited to:

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  • Personal details

  • Family details

  • Lifestyle and social circumstances

  • Financial details

  • Coaching session notes

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We will collect information from you when:

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  • You sign up to our newsletter or mailing list

  • You download an opt-in

  • When you elect to receive marketing communications from us;

  • When you use our services;

  • When you contact us for information via our website or social media channels, by phone or email;

  • When you post on our social media channels, website or blog

  • When you provide verbal information in client sessions 

  • When you complete surveys that we use for research purposes (although you are not obliged to respond to them); in each case, in accordance with this privacy policy.

 

Some data that is collected automatically

 

To the extent that you access the Website, we will collect your data automatically, for example:

 

1.     to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

 

We may use the information that you have given us in order to:

 

  • Internal record keeping;

  •  Improvement of our products / services

  •  Allow you to process a booking for a product or course

  • Send you our newsletters or provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes

  • Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website

  • Notify you about changes to our service, in each case, in accordance with this privacy policy.

 

We may share this information with:

 

  • Third party service providers who provide services to us which require the processing of personal data - I will use a third party system to send emails to lists;

  • Third party payment providers who process payments made over the Website - to enable third party payment providers to process user payments and refunds; in each case, in accordance with this privacy policy.

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting ilariapareto@glisteningcoaching.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

 

How we store your personal information

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Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

 

We store your Data on secure password protected laptops or hard copies in locked filing cabinets.

 

Your data protection rights

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Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at ilariapareto@glisteningcoaching.co.uk

 if you wish to make a request.

 

If you have any concerns about our use of your personal information, you can make a complaint to us at  ilariapareto@glisteningcoaching.co.uk

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You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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